Refund Policy

Last Updated: March 2026

We want you to be happy with your purchase.

Because many Alyona JoRay items are custom printed or small-batch products, we ask customers to review product descriptions carefully before placing an order.

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Returns

At this time, we do not accept returns for change of mind.

However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us at:

contact@alyonajoraycollective.com

Include:

• Your order number

• A photo of the damaged item

• A brief description of the issue

Once verified, we will offer one of the following:

• a replacement item
• store credit
• or a refund if a replacement is not available

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Refund Processing

If a refund is approved, it will be issued to the original payment method or agreed upon method. Processing times may vary depending on your bank or payment provider.